Help center
R1Resume Support
We can help with account access, subscriptions, AI credits, resume exports, and anything else that keeps you from applying with confidence.
Common questions
- I cannot access my account
- Use the password reset option on the sign-in screen. If you used Sign in with Apple, choose the same Apple ID again.
- How do I cancel my subscription?
- iPhone and iPad subscriptions are managed in Settings, under your Apple ID, Subscriptions, and R1Resume. Cancelling stops the next renewal while access continues through the current period.
- My purchase or AI credits are missing
- Confirm that you are signed into the R1Resume account used for the purchase, then reopen the app. Contact us if the entitlement is still missing and include your receipt details.
- My resume did not export correctly
- Tell us which format you selected and what happened. Include the device, operating system, app version, and a screenshot if possible.
- How do I delete my account?
- Open Profile in the app and select Delete Account. Contact support if you cannot sign in and need help completing the request.
Billing and refunds
Apple processes App Store purchases, cancellations, and refunds. We cannot cancel or refund those purchases directly.
Contact checklist
To help us respond quickly, include the email on your R1Resume account, a description of the issue, your device and app version, and relevant screenshots. Do not send passwords or other sensitive information.
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